Source Providing superior customer support

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Failure to deliver the support that the customer expects can lead to lower levels of customer satisfaction, and, consequently, poor retention rates. The Solution: Provide Real-Time Support With Live Chat Image  is easier said than done for a sales rep that has to juggle between converting hot leads, engaging paying customers, and meeting their respective quotas. Not to mention that prospects searching for a suitable SaaS solution are possibly evaluating your product against others as well. In these situations, equipping your sales team rep with a tool that lets them provide live support to prospects can help you avoid this altogether.

In fact, live chat software provides the most RoI for customer support, as  of consumers claim that their customer experience would have been better impacted by in-person customer service. Providing live support through the site’s landing Lebanon Phone Number Data page helps customers get instant solutions and answers to their issues during the evaluation phase. This also allows customers to evaluate your product quicker while you cement the impression of providing lightning-quick customer support in their minds. Challenge : Prospects struggle to find value in your product The fierce contention between





SaaS products vying for the consumer’s attention makes the assessment process difficult for prospective buyers. As such, they have concerns about SaaS integration as evidenced by  of business leaders claiming that SaaS is too expensive, while  say that migration and implementation issues are simply not worth the advantages a SaaS solution may provide. Image Source: Forrester One explanation of why this assumption is so prominent concerning SaaS is that customers usually think of technology as cutting-edge, so they surmise that it must have a hefty price tag. Furthermore, the average SMB spends  of its revenue on IT while the average MSMB spends .